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Refund and Exchange

RETURN & EXCHANGE APPLICABLE CONDITION ACTION
Clothing Return Exchange due to (size and style issues) can be done within 7 days from the date of TOPS delivery for all online orders. Tags should be intact and product should be unused.
BAGS & ACCESSORIES No exchanges will be made on BAGS or accessories. x
DAMAGED PRODUCT Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. 'Damage' does not include any issue WM the product pertaining to the style/design of ✓ the product purchased.
CUSTOM TAILORING No exchanges or refunds will be made against garments which have been altered by the customer. x
CANCELLATION Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order twice, post which the merchandise is sent back to our warehouse. We can initiate the courier again provided customer needs to be borne the shipping charges.
REVERSE PICKUP- SHIPPING COSTS Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment. In case there are multi pie eXChanges, customer has to bear the subsequent costs of reverse pick ✓ and delivery i.e INR 200 ) ultiple exchanges" refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).